Retailer Sued Over Laptop Loss

How much is a laptop worth? Fifty million dollars and then some, according to Raelyn Campbell. While the amount itself is ridiculous, there is some logic to it, if you’re willing to listen to her story.

The short version of it is that her laptop’s power switch failed and she returned it to the retailer to have it repaired. A couple of weeks passed and, after repeated calls and follow ups, the laptop was nowhere in sight. An employee at the retailer informed her that it was “lost in store”. Discussion turned to compensation, but that didn’t work out either. Eventually realizing that the files and documents stored in her laptop could lead to identity theft, she decided to sue the retailer and make her story public. The retailer in question? Best Buy.

Campbell admitted a major goal of the suit is to draw attention, to what she feel is atrocious customer service. Campbell strongly believes in this role as a legal champion, stating, “I can’t help but wonder how many other people have had their computer stolen (or) lost by Best Buy and then been bullied into accepting lowball compensation offers for replacement expenses and no compensation for identity theft protection expenses.”

You can read the source link for the full story. It’s good to see that she isn’t under any illusions that she’ll get the amount. As for Best Buy, it has no comment yet, so we’ll see how this story goes.

Source: DailyTech

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